PRIVACY POLICY

About AccuMedical

AccuMedical (including its subsidiaries and branches within and outside Mainland China) is committed to maintaining your trust by protecting your personal data. We are committed to ensuring that your privacy is respected, and that your personal data is handled in a transparent and legal way. Any personal data you provide will only be used in accordance with this Statement. We encourage you to read this Statement carefully. This Statement applies to all individuals ("you" or "users") who access or use our official website (https://www.accumedical.com/en) and our products and services. It outlines how we collect, process, use, store, disclose, transfer and protect your personal data, as well as your rights and choices regarding such data. We are committed to complying with international privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), and relevant data protection laws in China and other jurisdictions where we operate. If you do not agree with this Statement, please do not provide your personal data and stop using the websites. If you decide not to enter your personal data, AccuMedical will not be able to provide you with printed copies of your manuals upon request.

Data We May Collect and Process

  • Basic information (name, age, gender, telephone number, address, etc.);
  • Health data;
  • Usage Data and Technical Information;
  • Other data that you voluntarily provide to us;

Legal Bases for Processing Personal Data

To ensure compliance with applicable laws and regulations, we process your personal data based on the following legal bases:

  • Performance of a contract: Processing your basic information (such as name, telephone number, and address) to fulfill your requests for information, complains, manual provision, product replacement, or technical support.
  • Consent of the user: Processing your health data and non-essential usage data upon your explicit and separate consent, which you may withdraw at any time.
  • Legitimate interests: Processing your usage data to improve customer service quality and monitor product safety, provided that such processing does not infringe upon your legitimate rights and interests.
  • Compliance with legal obligations:Processing personal data as required by relevant laws and regulations (such as medical product compliance filing and safety supervision).

Use of Collected Data

Regarding the collected data, we use it only when necessary, based on the principles of necessity, transparency, and fairness, and in accordance with applicable laws. We will process your personal data in response to your request for information or complain, or to handle your request for replacement or support. We will also process your personal data to improve our customer service and monitor our product safety.

Specifically, we use the data for the following purposes:

  • Responding to your requests for information, complains, product replacement, or technical support;
  • Offering medical product adaptation recommendations and health-related consultation services;
  • Complying with legal obligations and regulatory requirements；
  • Monitoring product safety and preventing potential risks;
  • Providing printed copies of manuals and related after-sales services;
  • Improving customer service quality and optimizing product functions;

You are not obligated to provide us with your personal data. If you do not wish us to use your personal data, we will be unable to respond to your request or complain.

Storage and Protection of Collected Data

For the purposes stated in this Statement, we will retain your personal data for the shortest period necessary to achieve such purposes. If the aforementioned period expires, we will promptly delete your personal data or anonymize it. We attach great importance to and commit to protecting the security of your personal data. We adopt technical, administrative, and procedural measures to safeguard your personal data against illegal or accidental damage, accidental loss, unauthorized access, use, disclosure, or other illegal forms of processing. These measures include:

  • Encryption of sensitive data during transmission and storage;
  • Access control systems to limit access to personal data to authorized personnel only;
  • Regular security assessments, audits, and employee training on data protection;
  • Implementation of firewalls, anti-virus software, and other technical safeguards to prevent cybersecurity threats;

Please be advised that the aforementioned measures are not 100% effective. Therefore, we cannot guarantee that your personal data will be free from theft, loss, or unauthorized access or use, and we make no representations regarding the reasonableness, effectiveness, or appropriateness of the measures we use to protect such data.

If you have reason to believe that your interaction with us is no longer secure or a personal data security incident has occurred, please contact us immediately via the contact information provided at the end of this Statement.

Cookie

Cookies are small text files that are stored on your device when you visit a website. They help websites recognize your device and remember certain data about your preferences and usage. You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your user experience.

For more information about cookies and how to manage them, you can visit the websites of your browser provider or relevant regulatory authorities.

Disclosure of collected Data to Third Parties

We will not sell, rent, or lease your personal data to any third party without your consent.

In the following circumstances, we may share your personal data with third parties, subject to compliance with relevant laws and regulations:

  • Types of third parties:

    Third parties include logistics service providers, customer service system providers, payment institutions, professional consulting institutions (such as legal and audit firms), and business partners cooperating in product research and development;

  • Purposes of sharing:
    • Sharing with logistics service providers: Only to fulfill manual delivery services, limited to basic information such as name, address, and telephone number;
    • Sharing with customer service system providers: Only to provide efficient customer service, limited to communication records and relevant basic information;
    • Sharing with professional consulting institutions: Only to comply with legal obligations or conduct business audits, subject to strict confidentiality agreements;
  • Scope of shared data: We only share the minimum necessary personal data to achieve the stated purposes and will not share your health data with third parties without your separate consent;
  • Supervision of third parties: Before sharing personal data with third parties, we will sign documents with them, requiring them to comply with applicable privacy laws and regulations, adopt corresponding security protection measures, and prohibit unauthorized use or disclosure of personal data. We will conduct regular assessments of third parties' data protection capabilities;
  • User consent requirement: Sharing of non-essential personal data (beyond the scope of contract performance) will require your prior and separate consent.

Protection of Minors

Our website and products/services are not targeted at minors under the age of 16. We will not intentionally collect personal data from minors under the age of 16. If we inadvertently collect personal data from a minor under the age of 16, we will delete the relevant data immediately upon learning of it or receiving a request from a legal guardian. If you are a legal guardian of a minor and find that the minor has provided personal data to us, please contact us through the designated channels, and we will verify your identity and delete the relevant data.

If our services involve minors (such as children's medical products), we will obtain prior written consent from the legal guardian before collecting the minor's personal data, limit the use of the data to the necessary scope, and adopt additional security protection measures.

Data Transfer

As a globally operating company, AccuMedical has affiliates and business partners worldwide. For the purposes stated in this Statement, your personal data may be transferred cross-border to AccuMedical’s affiliates and business partners in certain circumstances.

If applicable data protection laws and regulations require us to obtain your separate consent for the cross-border transfer of your personal data, we will transfer your personal data cross-border only after obtaining such separate consent. We will adopt legal cross-border data transfer mechanisms to transmit your personal data overseas and take necessary measures to ensure that overseas recipients can provide the same level of protection as required by applicable data protection laws.

You may contact us via the contact information provided at the end of this Statement to obtain more information about the cross-border transfer of your personal data as well as additional details regarding other overseas recipients.

Rights Regarding Personal Data

In respect of your personal data, you have the rights to access, correct, delete such data and withdraw your consent, among others. If you wish to exercise any of these rights, please contact us in accordance with the information provided at the end of this Statement.

Updates to Statement

We may update this Statement from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make updates, we will revise the "Last Updated" date at the top of this Statement. We encourage you to review this Statement periodically to stay informed about how we protect your personal data.

If the updates involve material changes (such as significant changes to the purposes of collecting and using personal data, or changes to your rights), we will notify you through prominent channels, such as posting a notice on our website homepage or sending you a direct notification (where applicable), before the updated Statement takes effect. Your continued use of our website, products, or services after the effective date of the updated Statement constitutes your acceptance of the changes.

Contact Us

Write to us at:info@accumedicalcorp.com